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Broadband

Total Web Solutions 'Business only service' is designed specifically for commercial use but can of course be used for personal use. Our bandwidth is regulated so you enjoy lower contention than other consumer broadband users. Business only Broadband means less traffic, fewer sharers, and a faster, more stable connection. With business only Broadband you will experience trouble-free Internet usage and at a very competitive price.

To place an order or discuss your requirements please contact our Sales Team on 0844 856 0681.

Office 20M Unlimited Business Broadband Only £16.45 Per month*

  • Up to 20Mbps download
  • Up to 1.3 Mbps upload
  • No contention
  • 1 static IP address
  • No Data Limits (Unlimited Usage)
  • Save £45 install fee by choosing a 24 month contract

Business 40M Unlimited Fibre Business Broadband Only £28.44 per month*

  • Up to 40Mbps download
  • Up to 10Mbps upload
  • No contention
  • 1 static IP address
  • No Data Limits (Unlimited Usage)
  • Save £114 install fee by choosing a 24 month contract
  • Free vDSL router
  • Minimum 12 month contract.

Corporate 80M Unlimited Fibre Business Broadband Only £33.44 per month*

  • Up to 80Mbps download
  • Up to 20Mbps upload
  • No contention
  • 1 static IP address
  • No Data Limits (Unlimited Usage)
  • Save £114 install fee by choosing a 24 month contract
  • Free vDSL router
  • Minimum 12 month contract.

Other Broadband Products



Add-on's


Solutions and Price 
 Charge
 Payment
Additional IP Addresses (per 5 IP Block)
£10.00  
Monthly
Elevated Best Effort (EBE)
Call Sales
Monthly
Service Regrade Fee
£45.00  
One-Off Fee
20M Fast-Track Install
£130.00  
One-Off Fee
Enhanced Care and Premium Care
Call Sales
Monthly
Early Order Cancellation
Call Sales
One-Off Fee
Late Order Cancellation
Call Sales
One-Off Fee

Hardware


Name 
 Price
 Payment
Technicolor TG589VAC – ADSL&VDSL Modem/Router
(download specification sheet PDF)
£68.99 (Including Delivery)
One-Off
Technicolor TG789VAC (VoIP)
(download specification sheet PDF)
£77.99 (Including Delivery)
One-Off

Important note regarding FttC

Customers requesting an install or upgrade to Fibre to the Cabinet (FttC) High-Speed Broadband will need to ensure they have a compatible vDSL Modem/Router onsite. Total Web Solutions can provide one for you (see above) or you can source your own as long as it is BT approved. BT Openreach have advised if a vDSL modem/router is not onsite on the day of the appointment it will be deemed as a Missed Appointment due to the engineer not being able to complete installation activities. Missed Appointments will carry £120.00 + VAT charge – a further appointment will then have to be scheduled with the standard install charge being applicable. Please contact the Sales team if you need to discuss compatibility of your existing router or to purchase a compatible/approved replacement.

As of 28th March 2017 BT/Openreach will be ceasing support of the separate vDSL modems supplied previously as part of the installation of Fibre to the Cabinet (FttC) Broadband. As such, FttC Broadband customers will need to ensure they have a combined vDSL Modem/Router by this date - which must be BT approved – such as the above. Please contact the Sales team if you need to discuss compatibility of your existing router or to purchase a compatible/approved replacement

Fault Reporting

If a fault is reported on a broadband circuit it may be necessary to arrange an engineering appointment for a BT/Openreach engineer to visit the customer site to check and fix problems. Total Web Solutions will charge £49 + VAT for arranging and co-ordinating the visit with BT/Openreach, irrespective of the outcome.

If an engineering appointment is requested and the engineer finds that the faults are within the customer network or equipment or that there is no fault, then the visit will be chargeable at a minimum charge of £160 + VAT (this excludes the appointment fee and any fee for wiring or equipment that might be required in order to fix the problem).

If an engineering appointment is made and the engineer is unable to contact the end user on arrival then an abortive visit charge (£160 + VAT) may be made.

To request an engineer visit please email Technical Support or call 0844 856 0681

 

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