Q1
Do I need a broadband connection to utilise the VOIP-Plus service on offer ?
Yes, the VOIP-Plus service works over a Fibre broadband connection or other Internet based networking product such as SOGEA.
Q2
Do I have to have a broadband service with Total Web Solutions in order to use the VOIP-Plus service ?
Yes, we can only route voice traffic over a connection we have control of. We can move your service over from another provider.
Q3
How many phones can I use if I utilise the Total Web Solutions VOIP-Plus Service ?
Two phones can be plugged directly into your router. Either a VOIP compliant router if you have VOIP phones or an AT Adapter is required if you have analog phones you wish to continue to use.
Q4
Can I have two separate telephone numbers then if I can connect two phones ?
No, only one phone number can be used with either a single phone or two separate phones, each capable of holding separate conversations.
Q5
Can I convert my existing phone line contract to Total Web Solutions VOIP-Plus service ?
Yes, any customer already utilizing our Lines & Calls service can port over to the VOIP-Plus service.
Q6
I have ISDN 2, will I be able to port over my two ISDN lines to use your VOIP-Plus service ?
Yes, we can convert ISDN 2 over to VOIP-Plus.
Q7
I have a number of lines utilizing ISDN 30, can I transfer over to use the VOIP-Plus solution you offer ?
No, as the VOIP-Plus solution is designed for 1 or 2 voice channels and therefore you must look at our SIP-Plus solution.
Q8
Can I transfer from another provider to Total Web Solutions for my voice calls ?
Yes we can transfer some services from other providers but not all. Ask the Sales Department to check for you.
Q9
I already have a router, will the VOIP-Plus service work with my router ?
We recommend buying one of our compliant routers that are pre-configured for your account and the VOIP-Plus service.
Q10
Can I purchase a VOIP phone from Total Web Solutions or an AT Adapter (for analogue phones) ?
Yes we can provide VOIP phones or AT Adapters depending on your requirements.
