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Frequently Asked Questions

Q1
What is Broadband?
Q2
What is ADSL ?
Q3
How am I charged for broadband ?
Q4
What do I need before getting broadband ?
Q5
How will my distance from the exchange affect my broadband connection ?
Q6
How is my broadband account activated ?
Q7
How will I be notified that my broadband account is live ?
Q8
What is an ADSL Router ?
Q9
What are filters / splitters ?
Q10
What is a MAC code ?
Q11
What happens if my business moves ?
Q12
How do I migrate from another broadband supplier ?
Q13
Can I return my ADSL Router ?
Q14
What if the product is faulty ?
Q15
How do I cancel my connection ?


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