Q1
What is Fibre Broadband?
Broadband that uses fibre optic cables instead of the traditional copper lines providing a service that is more robust and offers greater speeds than conventional copper.
Fibre to the premises (FTTP), also known as full fibre broadband, involves laying fibre optic cables directly from the broadband exchange right into your business or home. It can offer speeds of up to 1Gb (1000mbps) – around 30 times faster than standard fibre broadband.
Q3
How am I charged for FTTP broadband ?
Broadband services are charged monthly with a minimum 12 month contract and a monthly rolling contract thereafter. It is possible to arrange an annual payment in advance securing the price for that period.
Q4
What do I need before getting FTTP broadband ?
We will do everything for you, just provide us with your address details and we will do the rest. A pre configured router will be delivered to you before the day of the install (chargeable) or you can use your own approved router and we will provide configuration details.
Q5
How will my distance from the exchange affect my broadband connection ?
Unlike earlier versions of broadband provision FTTP broadband is not diminished by distance from the exchange or cabinet.
Q6
How is FTTP installed ?
Unless your premises has previously been connected to full fibre broadband, an engineer visit will be required which we will arrange for you.
Fibre connectivity requires both external and internal work to be completed. First, engineers will physically link your premises to the network by connecting a line to an external box then a small hole will be drilled through the wall to connect the fibre optic cable to a box inside your premises.
Q7
How will I be notified that my broadband account is live ?
Your FTTP broadband service will be activated on the day of the install, there is no need to wait for a separate activation date.
Q8
Do I need a phone line for the FTTP broadband ?
A dedicated phone line is not required for FTTP which is installed as a stand alone service. A voice over IP service may be added on top of fibre broadband to enable calls to be made as a separate service, please contact Sales for details.
Q9
What happens if my business moves ?
If the move is within the initial 12 month contract period you will still be required to pay for the remaining portion of your contract. Outside of the initial contract window you will be able to cancel your FTTP broadband service (giving 30 days notice) and then install a new FTTP broadband service at another premises.
Broadband cease charges are applicable as detailed on our website.
Q10
Can I swtich provider if I already have FTTP ?
Yes, you can migrate to Total Web Solutions from most major suppliers (BT, TalkTalk, Sky, as long as they use the OpenReach network) so contact Sales to discuss your options.
